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PROFESSIONAL
QUALIFICATIONS
Organization/Management
Skills
- Proven responsibility for
successful revenue production.
- Well-versed in scheduling to
obtain maximum use of resources, meet deadlines and
plan for last minute changes.
- Experienced in working in an
environment that demands strong attention to detail.
- Adept in making judgment calls
and quick decisions.
- Extensively knowledgeable in
all aspects of business operations and, most importantly,
sales and profits.
- Effective in marketing and
promoting customer satisfaction.
- Successful in adapting to
change, recognizing the need for change, and in developing and
implementing innovative ideas and programs aimed at increasing
efficiency, and communication
between departments.
- Capable of managing
accounting, purchasing, and human resources management simultaneously.
Customer
Service and Employee Relations
- Instrumental in implementing
quality controls for customer service to exceed customer
expectations.
- Excel in maintaining congenial
and ethical relationship with vendors and customers.
- Effective in giving detail
attention to service and time schedules to promote customer
satisfaction.
- Proven ability to develop an
employee atmosphere that allows and encourages employees to
participate in the decision-making process.
- Experienced in
interdepartmental communication to insure successful interaction, as
well as
coordinating work requirements with other departments.
- Able to manage staff to
maintain a pleasant customer and employee environment.
MAJOR
ACCOMPLISHMENTS
- Converted many hand-written
accounting systems for clients to computer-generated
reporting and tracking systems, and provided consulting services for
clients.
- Established goals for
employees to achieve. As a result, noticeably increased
employees' desires to attain maximum performance.
- Created new report plotting
historical trends and developed projections for 9 months
out. This allowed us to adjust our staffing, sales and pricing
strategies.
- Supervised the production
activities of a staff of 45 (+/-) workers.
- Resolved on-going customer
problem area and re-established company image with
3rd party brokers.
Debby J.
Bilyew ~ [Phone]
620-793-7446 ~ [Fax]
877-374-6798
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